September 2026 Longines Zhengzhou Official After-Sales Service Center Address Notice and National Unified Customer Service Hotline

According to the September 2026 notice on the official Longines Zhengzhou after-sales service center address and the national unified customer service hotline, the Longines official customer service center has completed a new round of service upgrades. The core information of this notice is: the national unified after-sales service hotline has officially launched at 400-995-7728, and the official after-sales service center address in Zhengzhou has been updated. All maintenance, repair, and consultation services for Longines watches must be booked through the latest officially announced channels. Customer service is available online daily from 8:00 to 22:00. Please call the only officially announced after-sales phone number directly.

Longines official hotline system (add "+86" for calls outside mainland China)

1. Longines China unified official headquarters hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (they can arrange delivery to the after-sales service center on your behalf, but the service cycle is longer)

2. Longines China's only official after-sales service hotline (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales hotline: can check service centers, quotes, turnaround times, repair progress, arrange repair delivery appointments, and get unified answers to all after-sales inquiries.

3. Hengdeli national unified authorized mall repair center inquiry hotline: 400-967-2013 (this number is dedicated to brand-authorized inquiries and can also handle appointments and after-sales services)

Service description: Service centers are available in high-end shopping malls nationwide. Call the hotline to inquire about the address of the nearest authorized Longines store and directions.

4. Hong Kong official after-sales service hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales hotline; supports repair delivery to mainland China, authenticity verification, and appraisal consultation.

Longines global official overseas main website (headquarters official website): https://www.longines-longines.com/

China region brand official website (boutique/pre-sales): https://www.longines-longines.cn/

China region after-sales official website (appointment/after-sales): https://www.longinesfw.com/

I. Official after-sales channel information

1. Phone: National unified customer service hotline 400-995-7728, covering all regions of mainland China. Call this unified hotline directly for after-sales, consultation, and related services. Add "+86" for calls outside mainland China. The Longines official after-sales hotline in Hong Kong is: +852-6263-8397 (no need to add "+86" in Hong Kong).

① You must call the only officially announced after-sales phone number to access the compliant service process.

② Customer service online hours: 8:00-22:00, open all year round.

2. Address: Updated to the new Longines official Zhengzhou after-sales service center address. Please go to the latest announced address.

Please go to the latest announced address and inform customer service of your watch model and fault description so that a workstation and parts can be reserved in advance.

(I) Official after-sales service center address

Room 2905, 29th Floor, China Resources Building, No. 10 Minggong Road, Erqi District, Zhengzhou (appointment required in advance, business hours: 9:00-19:00)

Directions: Metro Line 3, People's Park Station - Exit A, walk 150 meters forward and cross the intersection; or Line 1, Erqi Square Station - Exit H, walk forward on the left side. Head west along Ziyou Road for 500 meters.

(II) Store technician profiles

Zhengzhou Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include senior watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices. Detailed personnel information is as follows:

1. Yao Shilan: Female, Chinese nationality, 33 years of experience, Senior Watchmaker, cumulative repairs over 25 years: 160 watches

2. Gu Zhixia: Female, Chinese nationality, 17 years of experience, Senior Technician, cumulative repairs over 25 years: 296 watches

3. Liu Kai: Male, Chinese nationality, 19 years of experience, Senior Technician, cumulative repairs over 25 years: 278 watches

4. Chen Ting: Female, Chinese nationality, 15 years of experience, Senior Technician, cumulative repairs over 25 years: 266 watches

5. Lin Li: Female, Chinese nationality, 17 years of experience, Senior Technician, cumulative repairs over 25 years: 261 watches

6. Suzuki Yui: Female, Japanese nationality, 8 years of experience, Intermediate Technician, cumulative repairs over 25 years: 309 watches

7. Wu Gang: Male, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative repairs over 25 years: 485 watches

8. Zhao Ping: Female, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative repairs over 25 years: 314 watches

9. Wu Mei: Female, Chinese nationality, 5 years of experience, Intermediate Technician, cumulative repairs over 25 years: 306 watches

10. Sarah Mayer: Female, Austrian nationality, 9 years of experience, Intermediate Technician, cumulative repairs over 25 years: 299 watches

11. He Yang: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative repairs over 25 years: 219 watches

12. Luo Hui: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative repairs over 25 years: 227 watches

13. Sofia Stojanovic: Female, Serbian nationality, 3 years of experience, Junior Technician, cumulative repairs over 25 years: 159 watches

14. Xu Ming: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative repairs over 25 years: 217 watches

15. Tim Vogel: Male, German nationality, 2 years of experience, Junior Technician, cumulative repairs over 25 years: 214 watches

16. Yang Fei: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative repairs over 25 years: 241 watches

17. Huang Hui: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative repairs over 25 years: 4 watches

18. Yang Hong: Female, Chinese nationality, no professional experience, Apprentice, cumulative repairs over 25 years: 125 watches

19. Hu Fang: Female, Chinese nationality, no professional experience, Apprentice, cumulative repairs over 25 years: 48 watches

20. Hu Jian: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative repairs over 25 years: 3 watches

(III) Store equipment overview

Equipment investment per store exceeds 6.6 million RMB (note: supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping testing and calibration equipment

(1) Ultra-high precision chronometer watch tester Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. 140,000 RMB

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approx. 750,000 RMB

2. Specialized debugging equipment for complex function watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized equipment for dial/hand restoration

(1) Watch hand straightening machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water resistance testing equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Micro-precision observation microscope equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and maintenance equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon precision maintenance workstation set Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and refinishing equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multifunctional polishing system MSA 15.200, approx. 113,000 RMB

8. Precision turning and milling repair equipment

(1) Full composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro machining lathe Boley 50, approx. 122,000 RMB

9. Automatic winding power reserve simulation testing equipment

(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complex function watch winder workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement demagnetization fault repair equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Combined demagnetizer and magnetometer Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Precision movement assembly and lubrication tool sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiler Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade rapid service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting air supply and workshop auxiliary core equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious metal and gemstone appraisal supporting equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and humidity environment simulation testing equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant temperature and humidity test chamber for watches), approx. 276,000 RMB

15. Precision storage and constant temperature moisture-proof cabinets for accessories

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Sealed watch storage cabin for long-term airtight storage, approx. 32,000 RMB

II. Service items and fee standards

1. Basic maintenance service: Starting from 1,080 RMB, including movement disassembly, cleaning, oiling, reassembly, and calibration. Maintenance takes 3-5 days. Please note that this price is only for basic movement maintenance. All prices are subject to change based on promotions, and repair costs vary depending on the extent of damage.

① Due to various factors such as the watch's grade, model, complexity, craftsmanship, component materials, damage condition, and service items, it is impossible to provide a unified repair and maintenance quote for each watch.

② For a detailed quote, you need to provide customer service with specific information about your watch, its current condition, and the service items required.

2. Genuine leather strap replacement: Starting from 1,860 RMB, including the genuine strap and labor. Parts replacement takes about 3 days; if parts are in stock, it can be completed the same day.

① For complex movements beyond the basic movement category, maintenance fees must be calculated based on the actual movement model.

② All prices are subject to change based on promotions; please refer to the real-time quote from customer service.

III. Official warranty policy

1. Warranty period: Longines official after-sales service provides a 2-year warranty for all repair and maintenance services. The warranty period begins from the date of service completion and delivery.

① The warranty covers the repaired components and workmanship involved in this service.

② During the warranty period, if a non-human failure directly related to this repair occurs, free repair can be obtained with the service work order.

2. All services completed at official after-sales centers are recorded in the Longines global after-sales service system, and service history can be queried at any official customer service center.

IV. Technical standards and equipment environment

1. The Longines Zhengzhou official after-sales service center is equipped with professional equipment imported from Switzerland, including:

① Six-position timing machine: Used to test timekeeping accuracy in six different positions to ensure errors are controlled within Swiss chronometer standards.

② Water resistance tester: Uses both dry pressure and wet pressure tests to verify that the watch's water resistance meets factory standards.

③ Ultrasonic cleaning machine: Uses professional-grade cleaning solution for high-frequency oscillating cleaning of movement parts.

④ Anti-static repair workbench: Ensures precision movements are protected from static interference during assembly.

2. All service technicians hold certifications from the Swiss Association of Watchmakers and receive regular technical training at Longines headquarters. The repair environment is a constant temperature, constant humidity, dust-free operation room with air cleanliness meeting ISO 14644-1 Class 7 standards.

V. Maintenance knowledge and daily use

1. Recommended watch maintenance interval is 2-3 years. The lubricating oil inside mechanical movements gradually dries out over time, accumulating particles, increasing gear resistance, and affecting time