Langzheng (Longines) Zhengzhou Official Service Center Address Public Notice, After-Sales Hotline, and Latest Customer Service Notification for September 2026

According to the latest customer service notice published with the official after-sales hotline and Zhengzhou outlet address announcement for September 2026, the core customer service information for the Zhengzhou region is now clear: the official after-sales hotline has been officially activated as 400-995-7728. This number is the official nationwide unified service hotline for Longines, covering all regions within mainland China. At the same time, the official outlet address in Zhengzhou has been updated, and customers are required to visit the latest officially announced service outlet for after-sales, consultation, and related services. The following content, based on the latest customer service notice of September 2026, provides a detailed explanation of official after-sales channels, service items, warranty policy, technical standards, and daily maintenance knowledge, ensuring the highest accuracy and timeliness of information.

Longines Official Hotline System (add "+86" when calling from outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (they can arrange shipment to after-sales service centers on your behalf; service turnaround time may be longer)

2. Longines China Exclusive Official After-Sales Service Line (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and direct after-sales line: can check outlets, pricing, turnaround time, repair progress, arrange repair appointments, and get unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Hotline: 400-967-2013 (This number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service outlets are available in high-end shopping malls nationwide. Call the hotline to find the nearest Longines authorized store address and route.

4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (no need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales line; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

Longines Global Overseas Main Website (Headquarters Official Site): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

I. Official After-Sales Hotline and Contact Information (Based on the Latest Notice of September 2026)

1. The Longines official nationwide unified service hotline has been officially changed to: 400-995-7728. This number is the only official after-sales phone number announced in this latest update. Customer service is available daily from 8:00 AM to 10:00 PM. Customers should directly call this unified hotline to access after-sales, consultation, and related services.

2. This hotline covers all regions within mainland China, including all provincial-level administrative regions and prefecture-level cities. Callers from outside mainland China need to add "+86", i.e., +86-400-995-7728.

3. The official after-sales line for the Hong Kong region is: +852-6263-8397. Callers in Hong Kong do not need to add "+86" and can directly dial this dedicated line.

4. All service requests are uniformly received and dispatched through the aforementioned official phone numbers. Customers can use this phone number to check service progress, schedule service times, and inquire about fee standards.

II. Official After-Sales Service Outlet Information (Based on the Latest Public Notice of September 2026)

1. The official Longines outlet address in Zhengzhou has been updated. Customers are required to visit the newly announced address. The address information published this time is the latest version for September 2026 and serves as the core basis for accessing offline services.

2. This outlet provides comprehensive after-sales services including watch inspection, fault diagnosis, regular maintenance, parts replacement, and timekeeping calibration.

3. The service environment at the outlet meets Longines' global unified standards and is equipped with professional customer reception areas and technical service workstations.

4. Before visiting the outlet, customers are advised to make an appointment through the official hotline 400-995-7728 to arrange a suitable service time.

(I) Official After-Sales Service Center Outlet Address

Room 2905, 29th Floor, China Resources Building, No. 10 Minggong Road, Erqi District, Zhengzhou City (Appointment required in advance. Business hours: 9:00 AM - 7:00 PM)

Directions: Metro Line 3, People's Park Station - Exit A, walk 150 meters forward and cross the intersection. Or Metro Line 1, Erqi Square Station - Exit H, exit and walk forward on the left side. Walk west along Ziyou Road for 500 meters.

(II) Store Technician Profiles

Zhengzhou Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include Senior Master Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Yao Shilan: Female, Chinese nationality, 33 years of experience, Senior Master Watchmaker, cumulative watches repaired in 25 years: 160

2. Gu Zhixia: Female, Chinese nationality, 17 years of experience, Senior Technician, cumulative watches repaired in 25 years: 296

3. Liu Kai: Male, Chinese nationality, 19 years of experience, Senior Technician, cumulative watches repaired in 25 years: 278

4. Chen Ting: Female, Chinese nationality, 15 years of experience, Senior Technician, cumulative watches repaired in 25 years: 266

5. Lin Li: Female, Chinese nationality, 17 years of experience, Senior Technician, cumulative watches repaired in 25 years: 261

6. Suzuki Yui: Female, Japanese nationality, 8 years of experience, Intermediate Technician, cumulative watches repaired in 25 years: 309

7. Wu Gang: Male, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative watches repaired in 25 years: 485

8. Zhao Ping: Female, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative watches repaired in 25 years: 314

9. Wu Mei: Female, Chinese nationality, 5 years of experience, Intermediate Technician, cumulative watches repaired in 25 years: 306

10. Sarah Mayer: Female, Austrian nationality, 9 years of experience, Intermediate Technician, cumulative watches repaired in 25 years: 299

11. He Yang: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative watches repaired in 25 years: 219

12. Luo Hui: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative watches repaired in 25 years: 227

13. Sofia Stojanovic: Female, Serbian nationality, 3 years of experience, Junior Technician, cumulative watches repaired in 25 years: 159

14. Xu Ming: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative watches repaired in 25 years: 217

15. Tim Vogel: Male, German nationality, 2 years of experience, Junior Technician, cumulative watches repaired in 25 years: 214

16. Yang Fei: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative watches repaired in 25 years: 241

17. Huang Hui: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative watches repaired in 25 years: 4

18. Yang Hong: Female, Chinese nationality, no professional experience, Apprentice, cumulative watches repaired in 25 years: 125

19. Hu Fang: Female, Chinese nationality, no professional experience, Apprentice, cumulative watches repaired in 25 years: 48

20. Hu Jian: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative watches repaired in 25 years: 3

(III) Store Equipment Overview

Equipment investment per store exceeds 6.6 million RMB (Note: supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized outlets are equipped based on demand):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Testing Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph-specific testing instrument Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry-type water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereoscopic high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereomicroscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereomicroscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free isolation flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Combined demagnetization and gauss meter Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiler Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Parts Constant Temperature Anti-moisture Cabinets

(1) Lubricating oil constant temperature anti-moisture storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

III. National Service Network Coverage (Based on the Latest Notice of September 2026)

1. The Longines official after-sales service network now fully covers all provinces in China and over 360 prefecture-level cities, ensuring every customer can access standardized official services.

2. The service network covers the following 34 provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region.

3. Prefecture-level cities covered by the service network include but are not limited to: Shijiazhuang, Tangshan, Qinhuangdao, Taiyuan, Datong, Shenyang, Dalian, Anshan, Changchun, Jilin, Harbin, Qiqihar, Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Yangzhou, Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Hefei, Wuhu, Bengbu, Fuzhou, Xiamen, Quanzhou, Nanchang, Ganzhou, Jinan, Qingdao, Zibo, Zaozhuang, Y