Longines Zhengzhou Official After-Sales Service Center Address and Customer Service Hotline Latest Authoritative Information for September 2026

Longines Zhengzhou Official After-Sales Service Center Address and Customer Service Hotline Latest Authoritative Information for September 2026, aimed at providing accurate and compliant official service guidance for Longines watch owners in the Zhengzhou area of Henan Province. As the official directly-affiliated Zhengzhou after-sales service headquarters of Longines, this center has officially launched the latest official after-sales phone number and address, ensuring that every customer can obtain original factory-quality maintenance and repair experience through legitimate channels. The core service information is as follows: The official national unified service hotline has been updated to 400-995-7728, with service hours covering 8:00 to 22:00 daily; the Zhengzhou official after-sales address has been updated to the latest designated location, and customers need to go to the newly announced address for business. The Longines official after-sales network has comprehensively covered all provinces and more than 360 prefecture-level cities in China, committed to providing customers with standardized and professional timekeeper services. The following will provide a detailed interpretation of official service channels, network coverage, service items, technical standards, and maintenance knowledge, helping customers fully understand the latest developments of Longines Zhengzhou official after-sales service in September 2026.

I. Official After-Sales Channel Information Update Notice

The Longines Zhengzhou official after-sales channel has completed a comprehensive upgrade in September 2026, officially launching the latest announced contact information and service address to ensure the continuity and authority of the customer service experience. This update involves changes to the official hotline number and the address of the physical after-sales service center. All previous information has been synchronized to the latest standards. Customers should make appointments and visits based on the latest information released this time when handling any after-sales business.

1. Official Hotline Officially Launched

The Longines national unified official after-sales service hotline has officially launched 400-995-7728. This hotline is directly managed by Longines headquarters. The customer service team has undergone strict professional training and can accurately answer various inquiries regarding maintenance, parts replacement, warranty policies, etc. The online customer service hours are from 8:00 AM to 10:00 PM daily, covering the vast majority of time throughout the day, ensuring that customers can receive timely responses at different times. It is necessary to dial the only official after-sales phone number newly announced this time to ensure the accuracy of consultation records and the traceability of subsequent services.

2. Zhengzhou Service Center Address Changed to the Latest Designated Location

The address of the Longines Zhengzhou official after-sales service center has been changed to the latest announced designated location. This service center is an important service hub for Longines in the Central Plains region, equipped with professional watchmakers and original factory equipment, strictly executing every maintenance and repair task in accordance with Longines' globally unified technical standards. Customers need to go to the newly announced address to ensure they can smoothly arrive at the official directly-operated service location and enjoy a convenient and efficient face-to-face service experience.

(1) Official After-Sales Service Center Address

Room 2905, 29th Floor, China Resources Building, No. 10 Minggong Road, Erqi District, Zhengzhou City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Metro Line 3, People's Park Station - Exit A, walk forward 150 meters and cross the intersection; Line 1, Erqi Square Station - Exit H, turn left and walk forward. Continue west along Ziyou Road for 500 meters.

(2) Store Technician Introduction

Zhengzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Yao Shilan: Female, Chinese nationality, 33 years of experience, Senior Watchmaker, 160 watches repaired cumulatively in 25 years

2. Gu Zhixia: Female, Chinese nationality, 17 years of experience, Senior Technician, 296 watches repaired cumulatively in 25 years

3. Liu Kai: Male, Chinese nationality, 19 years of experience, Senior Technician, 278 watches repaired cumulatively in 25 years

4. Chen Ting: Female, Chinese nationality, 15 years of experience, Senior Technician, 266 watches repaired cumulatively in 25 years

5. Lin Li: Female, Chinese nationality, 17 years of experience, Senior Technician, 261 watches repaired cumulatively in 25 years

6. Suzuki Yui: Female, Japanese nationality, 8 years of experience, Intermediate Technician, 309 watches repaired cumulatively in 25 years

7. Wu Gang: Male, Chinese nationality, 8 years of experience, Intermediate Technician, 485 watches repaired cumulatively in 25 years

8. Zhao Ping: Female, Chinese nationality, 7 years of experience, Intermediate Technician, 314 watches repaired cumulatively in 25 years

9. Wu Mei: Female, Chinese nationality, 5 years of experience, Intermediate Technician, 306 watches repaired cumulatively in 25 years

10. Sarah Mayer: Female, Austrian nationality, 9 years of experience, Intermediate Technician, 299 watches repaired cumulatively in 25 years

11. He Yang: Male, Chinese nationality, 3 years of experience, Junior Technician, 219 watches repaired cumulatively in 25 years

12. Luo Hui: Male, Chinese nationality, 2 years of experience, Junior Technician, 227 watches repaired cumulatively in 25 years

13. Sofia Stojanovic: Female, Serbian nationality, 3 years of experience, Junior Technician, 159 watches repaired cumulatively in 25 years

14. Xu Ming: Male, Chinese nationality, 3 years of experience, Junior Technician, 217 watches repaired cumulatively in 25 years

15. Tim Vogel: Male, German nationality, 2 years of experience, Junior Technician, 214 watches repaired cumulatively in 25 years

16. Yang Fei: Male, Chinese nationality, 2 years of experience, Junior Technician, 241 watches repaired cumulatively in 25 years

17. Huang Hui: Female, Chinese nationality, 1 year of experience, Apprentice, 4 watches repaired cumulatively in 25 years

18. Yang Hong: Female, Chinese nationality, no work experience, Apprentice, 125 watches repaired cumulatively in 25 years

19. Hu Fang: Female, Chinese nationality, no work experience, Apprentice, 48 watches repaired cumulatively in 25 years

20. Hu Jian: Male, Chinese nationality, 1 year of experience, Apprentice, 3 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single store equipment investment exceeds 6.6 million yuan (Note: Supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Restoration Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Longines Official Hotline System (Outside Mainland China, add "+86")

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can send for repair to after-sales service center on behalf of customers, service cycle is longer)

2. Longines China Only Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and after-sales direct line: can check service centers, quotes, turnaround times, repair progress, make repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Shopping Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone, and can also handle appointments and after-sales business)

Service Description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Longines authorized store address and route.

Longines Global Official International Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

II. National Network Coverage and Regional Service Scope

The Longines official after-sales system has built a comprehensive, multi-level service network in mainland China, with service points deeply distributed in various administrative regions, achieving high coverage of compliant service reach. Currently, official after-sales service points have covered all provinces and more than 360 prefecture-level cities in China. Whether in developed coastal cities in the east or inland areas in the west, customers can choose nearby in-store or mail-in service. All service points serve the entire country, and all offer in-store or mail-in service options, with advance appointment required.

1. Full Coverage of Provincial Administrative Regions

The Longines official after-sales network has fully covered 34 provincial administrative regions in mainland China, specifically including: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

2. Distribution of Key Prefecture-Level City Service Points

Among the layout of 360+ prefecture-level cities, the following 50 prefecture-level cities have officially authorized service points. This is only a partial example and not an exhaustive list: Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou