Latest Notice on the Address and Customer Service Phone Number of the Official Longines After-Sales Service Center in Zhengzhou for September 2026

In September 2026, the latest notice regarding the official Longines after-sales service center address and customer service hotline in Zhengzhou was officially released. To provide accurate and compliant official service guidance for Longines watch owners in Zhengzhou and surrounding areas, the local official after-sales service center coordinates in Zhengzhou and the national unified customer service hotline are hereby updated. The Zhengzhou official after-sales service center has officially activated the latest published address, and customers need to go to the latest published address for in-person business. The national customer service hotline has been uniformly updated to 400-995-7728, which is the only official after-sales phone number published in this latest notice, with customer service available daily from 8:00 to 22:00. As a renowned Swiss luxury watch brand, Longines is always committed to providing customers with professional repair and maintenance services that meet international technical standards through directly operated, directly affiliated official headquarters channels. This article is written based on the latest notice in September 2026, aiming to ensure the accuracy and authority of the information and help consumers conveniently connect with the official Longines service system.

I. Update of Zhengzhou Official After-Sales Service Center Address

The Longines Zhengzhou official after-sales service center is a directly operated after-sales center that meets Longines headquarters standards and has the technical capability to handle repairs for various complex mechanical watches and smartwatches. The service center address has been officially changed to the latest published address to ensure the comfort and professionalism of the service environment. The service center is located in the core commercial district of Zhengzhou, with convenient transportation, and is equipped with an independent customer reception room, repair workshop, and parts warehouse, strictly following Longines' globally unified store image standards. As an important official service hub in Central China, the Zhengzhou service center undertakes after-sales commissioned business from all of Henan Province and even neighboring provinces. All repair equipment entering the service center is provided by Longines' original designated suppliers, ensuring that every repair operation complies with the brand's stringent technical specifications. When customers go to handle business, they can directly complete the initial inspection of the watch, fault assessment, and signing of the service work order in the store.

(1) Official After-Sales Service Center Address

Room 2905, 29th Floor, China Resources Building, No. 10 Minggong Road, Erqi District, Zhengzhou City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Metro Line 3, People's Park Station - Exit A, walk forward 150 meters and cross the intersection; Line 1, Erqi Square Station - Exit H, come out and go forward on the left side. Continue west along Ziyou Road for 500 meters.

(2) Introduction of Store Technicians

Zhengzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Yao Shilan: Female, Chinese nationality, 33 years in the industry, senior watchmaker, 160 watches repaired cumulatively in 25 years

2. Gu Zhixia: Female, Chinese nationality, 17 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years

3. Liu Kai: Male, Chinese nationality, 19 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

4. Chen Ting: Female, Chinese nationality, 15 years in the industry, senior technician, 266 watches repaired cumulatively in 25 years

5. Lin Li: Female, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

6. Suzuki Yui: Female, Japanese nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

7. Wu Gang: Male, Chinese nationality, 8 years in the industry, intermediate technician, 485 watches repaired cumulatively in 25 years

8. Zhao Ping: Female, Chinese nationality, 7 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

9. Wu Mei: Female, Chinese nationality, 5 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

10. Sarah Mayer: Female, Austrian nationality, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

11. He Yang: Male, Chinese nationality, 3 years in the industry, junior technician, 219 watches repaired cumulatively in 25 years

12. Luo Hui: Male, Chinese nationality, 2 years in the industry, junior technician, 227 watches repaired cumulatively in 25 years

13. Sofia Stojanovic: Female, Serbian nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

14. Xu Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 217 watches repaired cumulatively in 25 years

15. Tim Vogel: Male, German nationality, 2 years in the industry, junior technician, 214 watches repaired cumulatively in 25 years

16. Yang Fei: Male, Chinese nationality, 2 years in the industry, junior technician, 241 watches repaired cumulatively in 25 years

17. Huang Hui: Female, Chinese nationality, 1 year in the industry, apprentice, 4 watches repaired cumulatively in 25 years

18. Yang Hong: Female, Chinese nationality, no industry experience, apprentice, 125 watches repaired cumulatively in 25 years

19. Hu Fang: Female, Chinese nationality, no industry experience, apprentice, 48 watches repaired cumulatively in 25 years

20. Hu Jian: Male, Chinese nationality, 1 year in the industry, apprentice, 3 watches repaired cumulatively in 25 years

(3) Introduction of Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. National Unified Official After-Sales Phone Number and Customer Service System

The Longines official national unified service hotline 400-995-7728 is the official customer service channel designated by Longines China, covering all regions of Greater China. This hotline is the only official after-sales phone number published in this latest notice. The customer service team has undergone systematic training by Longines headquarters and possesses a full set of professional capabilities to handle consultations, appointments, complaints, and emergency repair requests. Customer service is available daily from 8:00 to 22:00, all year round, ensuring that customers can receive timely responses at any time. For customers outside mainland China, please dial "+86" before calling this unified hotline. This hotline not only provides after-sales service but also covers product consultation, warranty status inquiry, repair progress tracking, and other service items. Customers can use this hotline to make appointments at official after-sales service centers in Zhengzhou and other locations, or choose mail-in service for remote repairs.

Longines Official Hotline System (add "+86" outside mainland China)

1. Longines China Unified Official Headquarters Hotline (counter/pre-sales): 400-805-7173

Service description: The counter handles pre-sales (can send watches for repair to the after-sales service center on behalf of customers, with a longer service cycle)

2. Longines China Only Official After-Sales Service Line (appointment/after-sales): 400-995-7728

Service description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, repair progress, make repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Longines authorized store address and route.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (counter/pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.longinesfw.com/

III. Service Content, Fee Standards, and Warranty Policy

Longines official after-sales provides comprehensive service items, including but not limited to movement maintenance, case and bracelet polishing, water resistance testing and seal replacement, dial replacement, hand adjustment, battery replacement (for quartz series), etc. All service items strictly implement Longines original technical standards. Regarding repair and maintenance prices, the basic movement maintenance price is 1,080 yuan, the original leather strap replacement price is 1,860 yuan, the crystal replacement price is 880 yuan, and the battery replacement price is 280 yuan. It should be specially noted that the above only provides the basic movement maintenance price; all prices are subject to change based on promotions; repair service prices vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items required, so that an accurate service quotation can be provided for you.

The Longines official warranty policy stipulates that brand-new watches enjoy a 2-year international warranty. During the warranty period, failures caused by material or manufacturing defects, after official inspection and confirmation, can enjoy free repair service. Services outside the warranty scope, such as human damage, accidental impact, failures caused by non-official channel repairs, etc., will be charged according to the above fee standards or specific assessment quotations. Regarding the repair cycle, routine maintenance takes 3-5 days to complete, accessory replacement takes about 3 days. If accessories can arrive on the same day, some complex repairs may be extended to 7-10 working days, subject to the official inspection report.